Privacy Policy
Last updated: March 2026
1. Data Processing & Your Rights
TheSupportiveMinds collects your data for matching, booking, and communication. We use app.base44 (hosted on secure US servers) to provide this service. You have the right to access, correct, or delete your data at any time by contacting thesupportiveminds@gmail.com.
2. Introduction
TheSupportiveMinds ('we', 'our', 'us') is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
3. Information We Collect
We collect information you provide directly, including your name, email address, phone number, and mental health preferences submitted during onboarding. For therapists, we also collect professional credentials, qualifications, and banking details for payment purposes.
4. How We Use Your Information
Your information is used to match you with suitable therapists, facilitate session bookings, process payments, deliver course content, and improve our services. We do not sell your personal data to third parties.
5. Mental Health Data
We treat mental health information with the highest level of sensitivity. Data shared during sessions or through onboarding questionnaires is strictly confidential and used solely to personalise your experience and facilitate care.
6. Data Sharing
Your information may be shared with your matched therapist solely for the purpose of delivering care. We may share data with trusted service providers (e.g. payment processors) who are contractually obligated to protect your information.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All session communications are conducted over secure, encrypted connections.
8. Your Rights (POPIA)
You have the right to access, correct, or request deletion of your personal information at any time. You may also withdraw consent for processing where consent is the lawful basis. To exercise these rights, contact us at thesupportiveminds@gmail.com.
9. Data Retention
We retain your personal information for as long as your account is active or as required by law. Therapist records may be retained for a longer period in compliance with professional and regulatory requirements.
10. Cookies
Our platform uses cookies to maintain session state and improve your experience. You can disable cookies through your browser settings, though some features may not function correctly as a result.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use of TheSupportiveMinds after changes constitutes acceptance of the updated policy.
12. Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, please contact us at thesupportiveminds@gmail.com.